Amazing Port View


To simulate the back-end functionality, I emailed the requests to the UX designers, who would then respond with their feedback, which I would email back to the startup founders. Each transaction would take five minutes, and I did this over and over again with each customer until I could no longer handle the demand.

Do things that don’t scale in order to acquire your earliest customers and to identify business risks that you might overlook when implementing the technical aspects. This is called a concierge experiment. Once the manual labor has scaled to its limit, then write the code to open the bottleneck. Through this process, I was able to collect feedback on use cases, user expectations and ideas for improvements.

This focused approach allowed for more informed iterations in a shorter span of time, without getting lost in wireframing much of the application up front.